One of your most valuable assets is personnel.  They can make or break your company's reputation and profits.  Well-trained staff can do a better job for you and your customers. We offer in-house training as a means of upgrading or refreshing your personnel's skill levels

Training to energize an enhance collector effectiveness at all levels of debt-recovery is available as a one day public seminar or customized for in-house staff training. This collector training event provide collectors with the tools, techniques and professional skill to effectively collect commercial accounts more effectively by design, rather than by default. 

Specifically, collectors learn how to manage their time and their receivables account portfolio. They also learn how to apply the Coping and Stress Management Techniques, as well as the Listening and Communication skills needed to remain upbeat, in control and  exude confidence during the collection process. 

Quite simply! with the financial health of businesses depending on the effectiveness of its collections process and the collectors ability to stay on top of the workload and do the job well, training collectors must become an integral part of the receivables department management process. 

This training workshop is not a passive listening and note taking event. Instead, it is a high energy interactive and practical event session filled with techniques for getting the job done without losing the customer, that can be effectively applied in the workplace immediately.  

More information and dates:  Call - 905-947-1872